Bespoke Solutions: Specialist Mortgages for Complex Needs

Offering comprehensive advice via specialist lenders and referral partners.

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Adverse Credit & Low Credit Score Solutions

As a whole of market broker, we have access to lenders who you may not be familiar with and who specialise in mortgages when other “high street” lenders may have declined to help. We know how specialist lending seeks to help disenfranchised customers who have been let down and ignored by mainstream lenders for too long. Done correctly, specialist lending is flexible, affordable and responsible.

In recent years, studies have shown just how difficult it has been for many households to maintain their financial commitments in the face of the cost-of-living crisis. Record numbers of people have struggled to pay their bills and missed payments and the total number of people with adverse credit rose again this year.

30% of UK adults have experienced adverse credit at some point in their lives. That is 16.6 million people compared to 15.3 million the previous year. Of these, 9.26 million have suffered adverse credit within the last three years while 5.57 million have missed at least one payment in the last year.

One in 10 adults have missed a credit payment in the last 12 months – 5.57 million UK adults. This is most prominent amongst the younger generations with 21% of 18–24-year-olds missing a credit payment compared to only 3% of those aged 55 and above.

“By taking a more personalised and holistic approach, lenders like Pepper who sit just off the high street are working in partnership with brokers to unlock opportunities for people who might otherwise be excluded from the market. These solutions help households navigate complex financial realities, maintain resilience and ultimately pursue their financial ambitions.

As brokers continue to connect borrowers with specialist lenders like Pepper, the opportunity today to deliver better outcomes for consumers – and support the broader mortgage market – has never been greater.”

Richard Spinks


Chief Commercial Officer, Pepper Money

Frequently Asked Questions on Adverse Lending

What is adverse credit?

Adverse credit is a term for negative information on your credit file that indicates past problems managing money. This can include missed or late payments, defaults, County Court Judgments (CCJs), Individual Voluntary Arrangements (IVAs), or bankruptcy. 

How does adverse credit affect my ability to borrow?

Lenders use your credit report to assess the risk of lending to you. Adverse credit typically results in: 

  • Declined applications: Many mainstream high-street lenders have strict criteria and may decline your application outright.
  • Higher interest rates: If approved, you will likely be charged higher interest rates to offset the perceived risk, leading to higher monthly payments and total costs over time.
  • Fewer options: Your borrowing options may be limited to specialist lenders who work with individuals with poor credit histories.
  • Larger deposits: You might be required to provide a larger deposit for a mortgage or a higher down payment for a loan. 
How long does adverse credit stay on my credit file?
Most adverse credit information, such as CCJs, defaults, or bankruptcies, remains on your credit file for six years from the date the issue occurred. After this period, the information is typically removed automatically. 
Can I get a mortgage or loan with adverse credit? 
Yes, it is possible. While high-street banks may be reluctant, there are many specialist lenders who offer products designed for individuals with a less-than-perfect credit history. These “adverse credit mortgages” or “bad credit loans” have specific criteria, and working with a mortgage broker can help you find suitable options. 
What can I do to improve my chances of getting credit?

You can take several steps to improve your creditworthiness over time: 

  • Check your credit reports: Regularly review your reports from the main UK credit reference agencies (ExperianEquifax, and TransUnion) for errors and dispute any inaccuracies.
  • Pay bills on time: A consistent history of making timely payments is crucial.
  • Reduce existing debts: Work towards paying off outstanding debts and keep your credit utilisation (the amount of credit you use compared to your total limit) low.
  • Register on the electoral roll: Being on the electoral register helps lenders confirm your identity and address.
  • Avoid multiple applications: Limit the number of new credit applications, as each leaves a mark on your file. 
How do I know if I have adverse credit?

You might have adverse credit if you’ve been declined for loans, receive letters about missed payments, or are offered interest rates much higher than advertised rates. Checking your credit report is the most definitive way to know your status. 

Commercial, Bridge, 2nd Charge

For our clients that have very particular needs in the following areas, we have partnered with a number of lenders and can refer you to them for the highest level of advice

Commercial:

Commercial lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages, we’ll make sure you get the best outcomes available.

Bridge:

Bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters.

2nd Charge:

With a whole of market product range, exclusive products, transparent fees and superb service, our referral partners can find you the best second charge mortgage deals available.

Key FAQs on Commercial Lending

What is commercial lending used for?
Commercial loans are used by businesses to fund operating costs, capital expenditures, purchase commercial property (like offices, shops, or warehouses), or consolidate debts.
How much can I borrow, and how much deposit will I need?


Lenders typically offer a maximum loan-to-value (LTV) ratio of around 70-75% of the property’s value, though this can vary by property type and lender. This means a deposit of at least 25-30% is usually required.

Are commercial mortgage interest rates fixed or variable?
  • Both fixed and variable interest rates are available.
    • Fixed rates offer predictable monthly repayments for a set period, providing stability.
    • Variable rates can fluctuate, often tracking the Bank of England Base Rate, meaning payments could go up or down.
How long are the loan terms?
Commercial loan terms are generally shorter than residential mortgages, typically ranging from 5 to 25 years. Bridging loans for property stabilization can be much shorter, from 3 to 18 months.
Is a personal guarantee required?
Lenders often require a personal guarantee from business directors or owners. This means that if the business defaults, the individual guarantor may be responsible for the debt repayment.
What criteria do lenders use to assess applications?
  • Lenders generally assess potential borrowers based on the “Five C’s of Credit”:
    • Character: The borrower’s trustworthiness and history.
    • Capacity: The business’s ability to repay the loan, assessed via cash flow and financial statements.
    • Capital: The borrower’s own investment (deposit/equity) in the project.
    • Collateral: Assets (such as the property being financed) that can secure the loan.
    • Conditions: External factors like the market or economic trends.
How long does the process take?

The time to complete a commercial mortgage can vary widely based on the complexity of the transaction. While bridging loans might be approved in days, a commercial mortgage can take several weeks or a few months.

Are there additional fees involved?

Yes, several fees may apply, including arrangement fees (typically 1-2% of the loan amount), valuation fees, and legal fees for both the borrower and the lender. Early repayment charges may also apply if the loan is paid off sooner than agreed.
Are commercial loans regulated by the Financial Conduct Authority (FCA)?

No, commercial mortgages and lending for business property are generally not regulated by the FCA, unlike residential mortgages. 

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Our philosophy

We listen to the needs of our clients and offer impartial and unbiased advice based on their requirements and circumstances. We provide a bespoke financial solution designed to help meet the needs of our clients both now and in the future. We endeavour to make advice documentation clear, easy to understand and ‘jargon free.’ We establish and agree a mortgage review programme to address future needs.